We always try really hard to accommodate our clients, whether it be in the way they send files to us, or in the way those files are presented. I have spent countless hours re-mapping a file to be correct for Australia Post, rather than send it back to the client and make them struggle with it. This does, however put a strain on our resources, and we don’t want any client to be negatively impacted by this. Our new online portal is one attempt to streamline how we receive files. It stops the guesswork of did they or didn’t they receive the files? And allows us to focus on getting your jobs done. Whilst it is not perfect, and will not suit every client situation, we are hoping that it is one small step into providing an even better service to you, our customers.
Have a great day 🙂